Orders & Shipping
If an error occurs where the item was not the correct part (as per order), or what you received is not the right make/model/year application, or is defective, please contact our Customer Care Specialists immediately. We will review the details and provide you with the next appropriate steps.
If No Limits Motorsports is not at fault for the error, any shipping costs will be the responsibility of the customer. If the error is made by the shipper/manufacturer, please contact our Customer Care Specialists or refer to the Shipping Damage/Return Guidelines below.
For your convenience, No Limits Motorsports offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount. Please contact No Limits Motorsports and speak to one of our Customer Care Specialists by telephone at (604) 815-444 or by email at firstname.lastname@example.org.
Order Lost in Transit
If for some reason you do not receive your purchase and an order tracking number was provided, please notify us immediately. We will work with the courier to locate the package and get it to you as soon as possible. In most cases the courier will be able to locate the package and will have it delivered within 1 or 2 business days - however, if the courier confirms the package is lost in transit, we will make the arrangements to ship a replacement.
Always try to inspect the package(s) upon arrival. Any shipping damages should be noted and reported to No Limits Motorsports immediately in order to file a claim with the courier.
Should your order arrive with damages, you may refuse shipment. If this occurs, please take images of the damaged product and contact our Customer Care Specialists immediately and we will make arrangements to ship out a replacement product as soon as possible.
Should you discover the product is damaged AFTER opening the package, please take images of the damaged product and contact our Customer Care Specialists. We will schedule a pickup and a replacement will be processed as soon as we see a scan with the courier that the item has been picked-up. We kindly request customers repackage all items and accessories back into the original box for a pickup by our courier.
To ensure you receive your replacement product in a timely fashion, we ask that customers provide image(s) of the damaged box. Please ensure that the size of the images is less than 10MB.